Last updated July 2026
Privacy Policy
This policy explains the main ways PeTrace collects, uses, and protects information.
Information we collect
PeTrace may collect account details, contact information, organization application details, pet profile information, uploaded records, support messages, and basic usage or security logs needed to operate the service.
If you choose a location-based safety feature, PeTrace may temporarily process your device location. For the nearby lost-pet search, your current location is used to calculate results within 5 km and is not saved to your PeTrace profile or search history.
Professional applicants may be asked for organization details so PeTrace can review portal access requests.
How we use information
We use information to provide pet profiles, records, QR profiles, reminders, support, billing, professional portal access, fraud prevention, safety features, and service reliability.
Location authorization is requested during initial mobile-app launch and checked again before location-dependent safety features. PeTrace reads a current location only when one of those features needs it and does not require background or always-on location access.
We do not sell personal, pet, clinic, shelter, or rescue data.
Who can access information
Pet owners control their personal pet information in the mobile app. Approved organizations can access professional portal information only within the permissions granted to them.
PeTrace staff access is limited to support, safety, compliance, and operational needs.
Data storage and protection
PeTrace uses security controls designed to protect account, pet, organization, and file data. Access is restricted, logged where appropriate, and reviewed as the platform grows.
No online service can guarantee perfect security, but PeTrace is built to reduce unnecessary exposure and protect user trust.
Retention and deletion
We keep information as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain accurate records.
Users and organizations may contact PeTrace support to request access, correction, deletion, or export where available and legally permitted.
Cookies
PeTrace uses essential cookies and similar technologies for authentication, security, language preference, and core site functionality.
PeTrace does not use the public website to sell advertising profiles.
Contact
Privacy questions can be sent to support@petrace.io or through the contact page.