Last updated July 2026
Terms of Service
These terms describe the basic rules for using PeTrace.
Using PeTrace
By using PeTrace, you agree to use the service lawfully, provide accurate information, and keep your account secure.
PeTrace may suspend or remove accounts that submit false information, misuse records, attempt unauthorized access, or harm the service or other users.
Pet-owner accounts
Personal pet-owner workflows are handled through the PeTrace mobile app. Pet owners are responsible for the accuracy of information they enter.
PeTrace is not a substitute for veterinary care, emergency services, government requirements, or professional advice.
Professional and shelter accounts
Clinics, hospitals, shelters, rescues, and other organizations must apply and be approved before receiving portal access.
Approved organizations are responsible for staff access, accurate records, professional conduct, and compliance with applicable laws and regulations.
Records and content
Users and organizations retain responsibility for the records, documents, images, and messages they submit to PeTrace.
By submitting content, you allow PeTrace to store and process it as needed to provide the service.
Billing
Professional and shelter subscriptions renew according to the selected plan. Cancellation and refund terms are described on the Refunds and Cancellation page.
Availability and liability
PeTrace is provided as a software service and may change, pause, or experience outages. We work to keep the service reliable but cannot guarantee uninterrupted availability.
To the maximum extent permitted by law, PeTrace is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.
Changes
PeTrace may update these terms. Continued use of the service after changes take effect means you accept the updated terms.
Contact
Questions about these terms can be sent to support@petrace.io or through the contact page.